Unfortunately, unverified tickets will not be eligible for any payout. The deadline to verify unflown tickets and unused vouchers is 1 September 2025 at 23h59 — no exceptions.

Visit www.flymango.com and follow the steps on the Mango Voucher Portal to submit your details.

Verified customers will be treated as creditors and receive a dividend payout based on the value of their unused ticket or voucher. The exact amount will depend on the total claims and available funds.

Yes. Mango will communicate updates via the email address you provide and through our official social media platforms.

“Payouts will be based on verified ticket values and the total pool of creditors’ claims. While we can’t guarantee exact amounts, every verified customer will be treated as a creditor.”

“If you have an unused ticket or voucher, verify it on www.flymango.com before 1 September 2025. This is the only way to be considered for a payout.”

Dividends will be paid following completion of a few steps which include i) amendment of the business rescue plan ii) approval of the amended business rescue plan by creditors iii) completion of the ticket verification process iv) finalisation of the creditors’ claims calculations. We however anticipate payment of dividends before the end of the year. Customers will be kept updated on the progress.

“Ubuntu Air withdrew after repeated delays and legal challenges made it impossible to proceed. The investor had waited over three years and could no longer commit without certainty.”

The court ruled that a compulsory cession of creditors’ claims to the investor following payment of dividends to creditors was unlawful. Instead of limiting the ruling to this aspect of the business rescue plan, the court declared the whole plan invalid. Although there were good grounds to appeal the ruling, the timelines for awaiting the appeal processes meant that the investor needed to await an indeterminate amount of time, which the investor was, reasonably so, unwilling to do. The plan will require amendment to remove the cession, and if the amendment is adopted by creditors, the declared invalidity will be reversed and the business rescue practitioner will be able to implement a wind down and pay the dividends to creditors, including customers that have verified their tickets and vouchers. If the amendment is not approved, the business rescue will be converted to liquidation and creditors will have to await the appointment of the liquidator for next steps.

“Mango is a subsidiary of SAA, but its business rescue process has been independently managed by the appointed Business Rescue Practitioner. SAA has publicly clarified that it does not have direct involvement in Mango’s financial obligations or operational decisions. The rescue process has followed all legal and regulatory requirements, and our focus remains on ensuring a fair and transparent outcome for all affected parties.

“At this stage, Mango is not likely going to resume operations. The structured wind-down is the final phase of our business rescue, designed to offer better returns to creditors than the option of liquidation.”

For Customer Service, please email: customersbusinessrescue@flymango.com For media or general enquiries, please email: Marketing@flymango.com