Mango Portal - Frequently Asked Questions(FAQs)
Mango is in the final stages of the business rescue proceedings. The BRP is
finalizing the audit of financial statements, the verification of customer claims and
tax matters. The monthly business rescue status reports are available on
Mango’s website
Mango - Circular and Notices
The Mango customer verification portal closed on 22 September 2026 . The Business Rescue
Practitioners are reconciling the customer information and claims submitted through the portal
and working through the required processes and approvals. The process remains subject to the
release of funds held under the Guarantee. Eligible customers will be contacted directly when
further information about their claims and the next steps is available.
The Guarantee is a Passenger Protection cover originally issued by Standard Bank on
behalf of Mango Airlines , in favour of the Air Services Licensing Council (ASLC). It was
established as a passenger-protection fund in relation to Mango's obligations to customers
holding unflown tickets.
The Business Rescue Practitioners are engaging with the relevant Air Services
Licencing Councils and Standard Bank to facilitate the release of the Guarantee
funds for the settlement of eligible customer claims. The funds must be released in
accordance with the applicable requirements and approvals before the refund process can
proceed.
No. The Mango customer verification portal closed on
22 September 2026 and is no longer accepting submissions. Customer information
and claims submitted before the deadline are being reconciled. Customers who
submitted their information should await direct communication regarding their claims.
The portal is closed, and there is currently no indication that
it will reopen. If you have a query, you may
email customersbusinessrescue@flymango.com . Please note that contacting the team
does not mean that a claim can be submitted or verified after the portal deadline.
Payments have not yet commenced, and a confirmed start date or
payment date is currently not available. Timing depends on receipt of the Guarantee and
completion of the necessary reconciliation, approval and implementation processes. Further
information will be shared when it can be confirmed.
Any refund amount will depend on the assessment and reconciliation of the
relevant customer claim and the applicable terms of the refund process. Customers should not
assume a specific amount before their claims have been assessed and the outcome has been
communicated to them.
Eligible customers will be contacted directly once the relevant requirements, assessments and approvals have
been completed and further information is available. Customers are encouraged to ensure that their contact
details are accurate and to monitor the communication channels previously used to engage with Mango regarding
their claims.
No. Mango Airlines remains in the final phase of its Business Rescue process, which involves the structured winddown
of the business. The airline will not resume flight operations. The remaining work includes reconciling
customer claims and preparing for refunds to eligible customers, subject to the applicable requirements and
approvals.
For queries, customers may email customersbusinessrescue@flymango.com . As reconciliation and approval
processes are ongoing, individual claim outcomes and refund dates cannot yet be confirmed in advance.