Mango Portal - Frequently Asked Questions(FAQs)
The Mango Portal will reopen from 22 June 2026 until 22 September 2026 to give
Mango customers a final opportunity to verify their unflown tickets and/or unused vouchers. This
follows the Licensing Council’s approval of a Guarantee, which enables potentially
larger refunds than previously communicated.
- Customers who have not yet verified their tickets or vouchers.
- Customers with tickets affected by schedule changes that could not be verifiedpreviously.
- Customers with additional tickets that were not yet verified previously.
No further action is required unless you fall into one of the categories above (schedule changes tickets or additional unverified tickets).
If you do not verify your ticket or voucher by 22 September 2026, you will not be
eligible for a refund. After this date, the portal will close permanently, and no further
claims will be accepted.
Visit www.flymango.africa and follow the steps on the Mango Portal on how to submit your details.
Refunds will be based on the total value of verified tickets and the total number of
claims submitted. The Licensing Council’s Guarantee approval means refunds may
be larger than previously communicated, but the final value will depend on the total
number of guests who verify during this period.
Yes. Updates will be communicated directly to Mango customers via the email
address provided during the verification process.
All ticket and voucher verifications must be completed by 22 September 2026 no later than 23h59.
No. Mango is in the final phase of its Business Rescue process, which is a
structured winddown of the company. This means Mango will not return to the skies.
The current focus is on ensuring that all eligible customers receive fair refunds
through the improved payout process.
- For customer queries: customersbusinessrescue@flymango.com
- For media enquiries: marketing@flymango.com
About the Business Rescue Process
Mango Airlines is currently in the final phase of its Business Rescue process, which is a structured winddown of the company. This means Mango will not resume flight operations.
The focus of this phase is to ensure that all eligible customers receive fair refunds for their unflown tickets and unused vouchers. The reopening of the Mango Portal from 22 June 2026 to 22 September 2026 is the final opportunity for customers to verify their tickets or vouchers.
By verifying your ticket or voucher during this period, you help ensure that your claim is processed and that you receive the payout you are entitled to.